We take your privacy seriously. All personal data provided to us will be treated in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and the Information Commissioner’s Office (ICO) guidelines (2018). We use your personal data solely for the purposes of providing services, processing payments, and communicating with you. For further information on how your data is handled, please refer to our Privacy Policy, which is available upon request. .
2. Refund Policy
No Refunds After Treatment: Once a treatment has been redeemed, no refunds will be issued.
No Refunds on Packages: Refunds will not be given for any purchased treatment packages, as these are provided at a discounted rate.
Refunds on Medical Grounds Only: Refunds may only be issued in the event of a medical exemption. A written notice from a healthcare professional must be provided, and the refund will be processed according to the value of any unused treatments within the package.
3. Cancellation Policy
48-Hour Cancellation Notice: To ensure fairness to all clients, we require 48 hours’ notice for any cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee of up to 50% of the treatment cost.
Late Arrivals: If you arrive late for your appointment, the treatment time will be shortened to accommodate other bookings, and the full treatment fee will still apply.
4. Age Restrictions
No Children Under 16: For safety and comfort, no children under the age of 16 are allowed to be left unsupervised in the clinic.
No Under 18s in Treatment Rooms: Clients under the age of 18 are not permitted in treatment rooms unless explicitly approved. Written consent from a parent or guardian, along with confirmation from our clinic’s insurance for the medical procedure, is required.
5. Gift Vouchers
Validity: Gift vouchers purchased are valid for 12 months from the date of issue. After this period, they will no longer be valid and cannot be extended.
Non-Refundable: Gift vouchers are non-refundable and cannot be exchanged for cash or credit.
6. Medical History and Consultation
Full Disclosure: All clients must complete a consultation form and provide accurate medical history prior to any treatment. Failure to disclose relevant medical conditions or contraindications may result in a refusal of treatment.
Right to Refuse Treatment: Julia Hart Skin Clinic reserves the right to refuse treatment if it is deemed unsafe or unsuitable for the client, based on medical or clinical assessment.
7. Treatment Results
Individual Results May Vary: While we aim for the best possible outcome, results of aesthetic treatments can vary between individuals based on various factors including skin type, age, and lifestyle.
No Guarantee of Results: Julia Hart Skin Clinic does not guarantee specific results from treatments. Consultations prior to treatment will provide a realistic expectation of results.
8. Pricing and Payment
Prices: All prices for services and treatments are clearly listed and are subject to change. Prices at the time of booking or consultation will be honored.
Payment: Payment for services is due on the day of treatment. We accept various payment methods including cash, credit, and debit cards. Payment plans for certain treatments may be available upon request.
9. Promotional Offers
Exclusivity: Promotional discounts or offers cannot be combined with other discounts, gift vouchers, or package deals unless explicitly stated.
Offer Expiration: All promotional offers have an expiration date and cannot be extended past the specified date.
10. Liability
Client Responsibility: By attending Julia Hart Skin Clinic, clients accept full responsibility for their own well-being and the outcomes of their treatments. We do not accept liability for any adverse effects that may occur following a procedure, unless these are a result of negligence on our part.
Insurance: The clinic is fully insured for the treatments provided. However, clients should ensure they have personal insurance if desired for additional coverage.
11. Use of Clinic Facilities
Respect for Others: We ask all clients to be respectful of others while in the clinic. Any inappropriate behavior, abuse, or disruption may result in treatment being refused and the client being asked to leave.
No Smoking: Smoking is strictly prohibited within the clinic premises.
12. Changes to Terms and Conditions
Julia Hart Skin Clinic reserves the right to update or amend these terms and conditions at any time. Any changes will be communicated to clients via email or posted on our website.
Complications and Treatment Corrections
At Julia Hart Skin Clinic, we take great pride in delivering high-quality treatments that meet our clients’ expectations. However, in the unlikely event of complications arising, we would like to outline our policy regarding correction work and aftercare.
Corrections of Our Own Work: If you experience any concerns or complications with a treatment performed at our clinic, we will gladly assess and review the situation. Any necessary corrections arising from complications will be made within 6 months of the original treatment at no additional cost. We encourage clients to schedule a review appointment to ensure the best possible results and to allow us to monitor progress following treatment.
Corrections of Other Clinics’ Work: We are not liable for correcting work performed by other clinics or practitioners. If you require adjustments or corrections to treatments carried out elsewhere, these will be treated as new procedures and will be charged accordingly.
After 6 Months: For any correction work requested after 6 months from the original treatment date, a full fee will apply. We recommend attending regular review appointments within the suggested timeframe to ensure that any issues are addressed promptly.
Complaints Pathway
At Julia Hart Skin Clinic, we are committed to providing the highest standards of care and service. If you are dissatisfied with any aspect of your treatment or experience, we encourage you to follow our complaints pathway:
Informal Resolution: In the first instance, please speak directly with the practitioner who performed your treatment or with the clinic manager. We aim to resolve any concerns as quickly and effectively as possible.
Formal Complaints: If the issue cannot be resolved informally, please submit a written complaint to the clinic management. (rebecca@jhsc.co.uk) We will acknowledge receipt of your complaint within 5 working days and aim to resolve it promptly. We will investigate and address your concerns in line with Health Improvement Scotland regulations to ensure compliance and uphold the highest quality of care.
Appointment Rescheduling and Liabilities
While we make every effort to maintain scheduled appointments, Julia Hart Skin Clinic reserves the right to reschedule appointments at short notice due to unforeseen circumstances. We will notify you as promptly as possible if this occurs and will work with you to rearrange your appointment to the next available slot.
No Financial Liability: We do not accept financial liability for any inconvenience caused by the rescheduling of appointments. We will not provide compensation or any other form of reimbursement for costs, travel, or any other inconvenience arising from such changes.
Treatment Outcomes and Variability
At Julia Hart Skin Clinic, we strive to achieve the best possible results for each of our clients. However, it is important to understand that treatment outcomes cannot be guaranteed. Individual results can vary depending on a range of factors, including skin type, age, lifestyle, and medical history.
Variability in Results: While our practitioners use advanced techniques and the latest technologies, the results of aesthetic treatments are not always predictable. Some clients may see quicker or more noticeable improvements, while others may experience more gradual results.
Your Acknowledgement: By signing the consent form, you are confirming your understanding that the outcomes of treatments may vary. You acknowledge that you have been informed about this variability during your consultation and that there are no guarantees regarding the final results.
We aim to provide you with realistic expectations and ensure you are fully informed before proceeding with any treatment. Should you have any further questions or concerns about treatment outcomes, please do not hesitate to ask during your consultation.
Thank you for your trust in Julia Hart Skin Clinic, and we look forward to helping you achieve your aesthetic goals.
