The patient is under the care and supervision of his/her Aesthetic Nurse (hereafter referred to as the “nurse”). The Julia Hart Skin Clinic staff will provide care and treatment following the instructions of the nurse, and following The Julia Hart Skin Clinic protocols.
The patient accepts that the support staff are not nurses and as such any information that they may give is merely a general non-medical nature. The patient should raise any queries at consultation with the nurse or other suitably qualified clinical staff.
The Julia Hart Skin Clinic will provide a consultation with nurses who are registered with the Nursing and Midwifery Council and who hold the relevant qualifications. The nurse is a self-employed practitioner who is obliged to maintain full private Medical Indemnity Insurance.
The Julia Hart Skin Clinic records incoming phone calls and will always document consultations, which form part of your medical record.
The Julia Hart Skin Clinic is obliged to provide suitable facilities and equipment to undertake the procedure.
The patient needs to be aware that care may be carried out by Julia Hart and that she is the company director and owner of the Julia Hart Skin Clinic.
The patient needs to be aware that in the UNLIKELY event of an EMERGENCY/ complication occur WHILE being treated at the Julia Hart Skin Clinic that they may need to be transferred to either an NHS or private hospital. The reason for transfer will be taken on Medical grounds. The Hospital choice will be at the discretion of Julia Hart Skin Clinic.
In the event that a patient is not happy with the outcome of their treatment, the Julia Hart Skin Clinic will not be responsible for any costs for consultations, blood tests, any other investigations or adjustments of treatment, unless these costs have been explicitly agreed and approved by the Julia hart Skin Clinic in advance.
CONSENT
The consent form is designed to ensure that the patient and nurse are fully agreed as to the procedure that has been planned and that the patient fully understands the potential benefits, risks, and complications.
The patient will be asked to consent to any nursing examinations, photography, or any general medical treatment rendered to the patient.
The nurse will obtain the patient’s consent before treatment and answer questions about the patient’s treatment.
The patient agrees to provide a complete medical history that is honest and accurate. Withholding any medical information could be detrimental to his/her health and safety, and may result in the cancellation of the procedure. The patient must inform the Julia hart Skin Clinic of any change in their medical history status that occurs during their treatment with the Julia Hart Skin Clinic
The Julia Hart Skin Clinic reserve the right to contact a patient’s GP should it be necessary, in the opinion of the nurse.
AGE LIMIT
The age limit for procedures is 18 for aesthetics and laser treatment is 16.
We may treat children from 14 years of age for medical conditions.
PERIOD OF REFLECTION
Cosmetic procedures are an elective, and careful consideration needs to be given to the potential benefits and risks before a patient decides to proceed with treatment. The Julia Hart Skin Clinic recommends a period of 24 hours following a consultation with a consultant before undergoing Treatment.
FINANCIAL RESPONSIBILITIES
The responsibility for settlement of the charges levied by the Julia Hart Skin Clinic, is and remains at all times, the responsibility of the patient. The Julia Hart Skin Clinic requires a booking fee of £20-£50 to secure a consultation date and any quotation issued is valid for 90 days. The balance must be paid on the day of treatment.
JHSC does not provide credit facilities. JHSC can direct patients to alternative independent funding sources, settlement of these sources of funding must be completed prior to treatment. Treatment will only be provided where satisfactory payment has been received.
All Major Credit and Debit Cards are accepted by JHSC. Note there will be a credit card fee of 2.5% applied to all transactions. There will be no charge for payment by debit card.
BOOKING FEES/ CANCELLATION/ RESCHEDULING POLICY
No shows and cancellation have a significant impact on the business and staff wages still have to be covered when clients do not attend. This increases the running cost of the business and in-turn increases the price we need charge clients to keep the business profitable. We feel it is unfair that our loyal and regular clients should have to pay more for services due to those who choose not to attend, forget appointments or leave it to the last moment to reschedule their appointments. We apologise for the inconvenience that this may cause
Booking fees are redeemable for any service or course over £200. Our clinical staff may choose to redeem this off the cost of a lower priced treatment/service but this will be at their discretion and will depend on the length of time taken with the individual client and the time clinical staff have to commit to discussing the treatment options.
If self isolating because of Covid 19 we will need a confirmed statement from NHS Track and Trace before refunds will be offered.
JHSC reserves the right to alter the patient’s planned treatment date. Such changes will be avoided where possible unless they are due to circumstances beyond JHSC’s control, in which event the patient agrees that no consequential loss will be payable for such changes at short notice.
AFTERCARE POLICY
The Julia Hart Skin Clinic offers all patients access to appointments with a nurse 2/3 weeks post-treatment
If the patient fails to reasonably comply with the professional advice provided by the nurse or other specialist clinical staff at the Julia Hart Skin Clinic the patient acknowledges that JHSC cannot be held responsible for any consequences of the patient failing to comply with the advice given.
If the patient does not attend a follow-up appointment without giving 24 hours advance notice results cannot be guaranteed.
COMPLAINTS PROCEDURE
Any complaint or claim arising out of such advice, diagnosis, or treatment provided by the nurse should be addressed in the first instance to the nurse, but The Julia Hart Skin Clinic will undertake to pass such a complaint on to an independent care auditor.
If a patient has a complaint regarding an aspect of their treatment whilst at the Julia Hart Skin Clinic, the patient should contact the Clinic Manager at the Julia hart Skin Clinic in the first instance, who will be able to advise of the actions to take, as Per the Julia Hart Skin Clinic complaint procedure.
In the event that a “local” resolution of the complaint is not achieved and the complainant is still dissatisfied they can request that their complaint is escalated to Health Improvement Scotland. All details can be found in the JHSC complaints procedure.
